Ordering timeline


How your order is processed by ELEVEN velo

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Pipeline: Time taken: 1-2 days.

Order Cycle Closes: Wednesday 11.59pm
Orders documented and prepared. ‘Pipeline’ email sent.

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Cutting: Time taken: 3-5 working days *

All orders set up for material cutting. ‘Cutting’ email sent.

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Sewing: Time taken: 7-10 working days **

Cut material submitted to sewing floor for sewing. ‘Sewing’ email sent.

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Completion and QC: Time taken: 2-3 working days.

Completed orders run through QC.  ‘Completed’ email sent.

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Shipping Dispatch: Time taken: 1-2 working days ***

Orders packed and dispatched. General transit time, 1-8 working days from dispatch, depending on location.

Notes:

* Depending on workload or the types and sizes of kit we are cutting, we may fast track some orders if they fit into a cutting run or we can batch cut.

** Usually sewing is completed within the 7 working day window. On very heavy order cycles or weeks with public holidays, we can creep closer to 10.

*** Pre-made items ship in the closest shipping run at the latest.

What can hold things up?

Making bespoke products is a highly involved process, far more so than making 20, 50 or even 300 of one thing. Each order is completely unique, with the correct patterns and fabrics pulled and cut for each separate item; even in the sewing room, the machinists must rethread each machines for each different item!

Occasionally we run into things that may hold up the process, such as running out of a particular fabric or other material mid cycle, delays on the sewing room floor or a larger than usual batch of orders. While we try our very best to keep our cycle disruptions to a minimum, for your sake and ours, unfortunately sometimes it can not be avoided.

What else should I know?

The above information explains our process fairly well. Things though can and do change from time to time…

You should not plan on receiving your order by a particular date i.e. just before an event.

While we try our very best to keep on time, and manage to do so on most occasions, hold ups in the process as outlined above or lags in the postal system can disrupt things. Because of this, we can not guarantee that you will receive your order by a particular date.

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