Ordering

ELEVEN vélo: House of Cycling Irreverence, prints all T-shirts, prints & posters on demand, through our Californian and EU based production houses. Once you have placed your order, it immediately enters the production pipeline and will be generally ready to ship between 3 and 7 days.

Shipping

Shipping is via the best suited option based on your shipping choice at checkout; so this may be via US Postal or a courier company such as Fed Ex or DHL and all nominated shipping estimates are listed next to the selectable option.

If you have ordered multiple items, then ‘Flat-rate Shipping’ is generally the most cost effective option.

In the case of a mixed order – items made at either of our production houses and items we have in stock at our HQ, your order will be shipped in two shipments.

Payments

ELEVEN vélo handles all payment transactions and it will be noted on your card statement as ‘Pixelated Commerce’, which is our commerce trading name.

We do not store/retain/keep any credit card information.

Warranties and defects

If one of our products has arrived in a less than brilliant condition for whatever reason, please get in contact with us immediately and we will arrange for the product to be returned and a replacement to be issued ASAP.

Personal Information

We only store the required information needed to ship your order to you. This includes your name, address, email and phone number. At any time, after your order has been received, you may request that we remove this information from our system. You can read our privacy policy here.

Experience

We have been trading online for close to 20 years and have sent product to just about every corner of the globe. You’re in good hands!