ELEVEN vélo: House of Cycling Irreverence, prints all T-shirts, prints & posters on demand, through our Californian and EU based production houses. Once you have placed your order, it immediately enters the production pipeline and will be generally ready to ship between 3 and 7 days.
Occasionally, some of the colours we offer for t-shirts and hoodies are in the process of being restocked. We will let you know via email if this happens to keep you in the loop, but usually it only adds a few days to the production time.
Shipping is via the best suited option based on your shipping choice at checkout; so this may be via US Postal or a courier company such as Fed Ex or DHL and all nominated shipping estimates are listed next to the selectable option.
If you have ordered multiple items, then ‘Flat-rate Shipping’ is generally the most cost effective option.
In the case of a mixed order – items made at either of our production houses and items we have in stock at our HQ, your order will be shipped in two shipments.
ELEVEN vélo handles all payment transactions and it will be noted on your card statement as ‘Pixelated Commerce’, which is our commerce trading name.
We do not store/retain/keep any credit card information.
Warranties and defects
If one of our products has arrived in a less than brilliant condition for whatever reason, please get in contact with us immediately and we will arrange for the product to be returned and a replacement to be issued ASAP.
We have been trading online for close to 20 years and have sent product to just about every corner of the globe. You’re in good hands!